Privacy Policy

We use Shopify as our backend e-commerce platform and connect to it via their API. We do not directly store your payment or personal data on our own physical servers. Instead, your data is securely transmitted to and processed by Shopify, which acts as our data processor to help us run our store. You can read more about how Shopify uses your Personal Information here: www.shopify.com/legal/privacy.

When you visit the Site, we (through our Shopify infrastructure) collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

• Order Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers processed securely via our payment gateways), email address, and phone number.
• Device Information: We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you about your order or customer service inquiries.
• Screen our orders for potential risk or fraud.
• (If you have opted in) Provide you with information or advertising relating to our products or services.

We share your Personal Information with third parties to help us use your Personal Information, as described above.

• Shopify: As mentioned, we use Shopify to power our online store and store customer data.
• Carriers: We share your shipping details with carriers (like USPS, UPS, etc.) to deliver your packages.
• Compliance with Laws: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. Our Site only utilizes "strictly necessary" first-party cookies. These cookies are essential for the website to function properly and to provide the services you request. Specifically, we use these essential cookies to:

• Maintain your active shopping cart session.
• Authenticate your identity and secure your user account during login.
• Prevent cross-site request forgery (CSRF) attacks to keep your data safe.

We do not use any non-essential tracking, analytics, or advertising cookies (such as Google Analytics or Meta Pixel). Because our Site relies solely on strictly necessary cookies, we do not require or display a cookie consent banner.

Your shopping bag is saved in your browser's local storage on your device, so it is still there when you return. This information stays on your device and is not used for tracking.

Depending on where you live, you may have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. Because your data is stored in Shopify, if you wish to exercise these rights, please contact us at the email below. We will then process your request through our Shopify administrative dashboard to ensure your data is appropriately exported or deleted from their servers.

When you place an order through the Site, we will retain your Order Information in Shopify unless and until you ask us to delete this information.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at us@charmvilla.com.

Charm Villa's US store is operated by Haoying LLC, 25509 Industrial Blvd, Ste G5, Hayward, CA 94545, USA.